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4.2.1 Scheduled Texting – User Guide

Platform: Yelowsoft Dispatch System

📩 Overview​

Scheduled Texting is an automated communication feature provided by Yelowsoft that enables the system to send pre-configured SMS messages to drivers, customers, and even admins based on specific system events. This ensures timely updates, improves operational transparency, and enhances user engagement without requiring manual intervention.

🔁 What is Scheduled Texting?​

Scheduled Texting refers to automatically triggered SMS messages sent by the system when certain events occur in the platform. These messages are sent to registered phone numbers of:

  • Drivers
  • Customers
  • Admins (if enabled)

It helps keep all stakeholders informed and up to date about key activities and changes in the system.

📬 Common Use Cases for Scheduled SMS​

  • ✅ Trip Updates (Trip assigned, trip started, trip completed)
  • ✅ Driver Document Verification Status
  • ✅ Account Activation / Inactivation Notifications
  • ✅ Set or Reset Password Instructions
  • ✅ Promotional or Informational Messages

🛠️ Admin Configuration Options​

The Yelowsoft system provides admins with full control over Scheduled Texting settings:

  1. Enable/Disable SMS Events
    Admins can selectively enable or disable specific SMS events according to business needs.

  2. Customize Message Content
    Each SMS template can be edited:

    • Add or modify content
    • Translate messages into local languages
    • Include dynamic placeholders (e.g., customer name, trip ID)

  3. Audience Management
    Admins can configure whether an event should notify:

    • Drivers
    • Customers
    • Admin/Staff

✍️ How to Configure Scheduled Texting​

  1. Login to the Yelowsoft Admin Panel
  2. Navigate to Settings → Scheduled Texting
  3. Browse the list of available SMS events
  4. Toggle ON/OFF to enable or disable specific messages
  5. Click Edit to modify SMS text content
  6. Save changes to activate updated messages

🔒 Security & Compliance​

Yelowsoft ensures that all messages are sent via secured SMS gateways and are compliant with local telecom regulations. This makes sure your communications are both effective and legally compliant.

🎯 Key Benefits​

  • Automated, reliable communication
  • No manual follow-ups required
  • Multilingual message support
  • Improved customer and driver satisfaction
  • Flexible and easy-to-manage configurations